DO NOT USE THIS SERVICE, either as vendor or customer. Before this issue,I was ready to give 5stars to this company but hmmm hmmm I was really disappointed .....I used Getaround since September until January to do Uber...For me it was the best rental ever because you don’t have to pay a deposit, they don’t do credit check and you don’t have to waiste your time on a long line,customer service is on point,very polite....I recently had a car accident,I was waiting on the red light and a Spanish guy hit me in the back and just left and quickly I followed him to make him stop and called the police.....After I was talking to my lawyer I decided to pay the car damage although it was not my fault after my therapy I didn’t want to stay home without nothing to do,I called them to let them know I want to pay the estimated fees because it was the only one job that I had (full-time Uber) they sent me to the claim department and they said the guy insurance should come first to see the car...That is non sense,completely ridiculous because I wanted to book another car and it wasn’t my fault I explained them everything they still don’t want me to pay the fees,they paralyzed all my activities so now I have to looking for another rental car for Uber or another job. The website does not actually provide any guidelines as to what kinds of cars can be ren… Customer service said they had EMAILED us saying the car is not drivable. Don’t rent out a car before the car has been returned (for context I had rented the car 2 hours before pick up time)! Additionally, the rental rates are much lower than many other car share services (obviously depending on the type of car rented). After returning the car, a few of 106.00 was charged for tolls— Yes, you heard it right— tolls. 5) I am given a link to see the charges and dispute the claim, but the link doesn't even work and goes to a missing page on Getaround. My mechanic said there was an electrical issue in need of diagnosis between the Getaround Connect device and a dead cell in my battery. Fast forward to today, 3 weeks later, I finally get a response and am told I'll have lookup someone to have it uninstalled with the only info that they should have a certification. I didn’t get into any accidents or any violations? The app has clear instructions and the cars I have hired have all been as described and super useful. the cars don’t always look the way they do on the app. For example, all GetAround vehicles now come with automatic toll charges for passing through FasTrak toll lanes. No lines or key exchanges. 1/13/2020 - Car picked up with intention of selling Worst experience, charges extra amount without any reason. Am one very satisfied customer and hope to continue to be one! Don't waste your time and money with this company they are so unprofessional and rude and don't help you with any problems. Each getaround car has a dead battery and missing keys, they're also filthy because no one cleans them! The most recent time before we deleted the app, we rented a minivan that we had previously reported it had engine issues that needs to be fixed prior to being safe enough to drive. There was no accident, the car most likely was damaged by another driver or the owner and since I forgot to take photos I’ll never get that $200 back and they are going to try to take more money from me when I’m not looking. There is no direct number to contact the owner. BEWARE: HORRIBLE experience. It is by far the worst experience for us car owners! He folds and tells me that I’ll need to wait longer to get contacted by someone who would schedule my device removal. Are you a representative of this company? GETAROUND IS They come up with any reason to fine you for insane things that aren't legitimate. Getaround was always willing to help me regardless. I put my car on their program (because I've been injured driving too much for Uber). Was either that or refunded & paid $10 credit (which is essentially Getaround saying: We want to fail at the most basic element of our service, waste hours of your time, get you to spend extra money on travel returning from another state after returning the car, and for that we will pay you $10). So I put the money in my account and then they told me I was under investigation and couldn’t rent a car. Thank you for your patience as Simply book, unlock, and go in an instant with the Getaround app. The initial agent assured me this was an 'easy task' and deactivated my listing. So I tried my credit card and same thing. The #1 Best Value of 399 places to stay in San Francisco. They don't email you with any options on how to dispute the LIES they are spewing, they just tell you that you have to pay this superfluous amount of money or they'll send the claim to collections. I am trying to remove my connect piece and no one is responding to anything I submit, I dont know how to get in contact with them. A loss of use payment was supposed to be received but they have now missed 3 different promised dates payments would be issued by. Equates to falsification of service and outright theft. i drove it yesterday and today they say battery dead. 68,307 reviews. 2/19/2020 - engine device removed by a third party audio shop. My insurance has been trying to deal with GetAround for months. Long story short this company claims I signed up and had already had an account with them back in 2017. No other company has never ever ever treated me with such disdain as if they don’t care This is then followed up by a 30-minute call from her manager who basically begs me to not cancel the service. 200.0% lower than the average review score of the top recommended So let this be a warning to anyone considering renting their car on this service. Terrible service all around. I had good luck with renters and made money. I reserved a car and received a notice that the reservation was canceled 3 minutes before the start time. Customer service is terrible when it comes to handling this situation. ‎Read reviews, compare customer ratings, see screenshots, and learn more about Getaround - Instant Car Rental. I am absolutely livid that I have spent any money with this company, let alone being charged an extra £400+ and losing over £100 on missing experiences due to the poor service from this app. A customer blew out my speakers. And this within just 3 days. Use turo of Zipcar. I cant believe this is how this company is treating a new customer when your losing old ones by the minute. Do not attempt to use this company they will charge your card with out authorization for things for any reason. Generally, you can go 200 miles each day in a GetAround car. Hours out of my day wasted. The third time, reviews of the car from other customers had stated there was a warning light that came on every time the car started and the response from getaround/the owner was that they had fixed it. Join for free at get.co/rent. You can use Getround through your web browser or via the company’s app, which is available in the iTunes and Google Play stores. Spend 45 minutes on the phone with a staff member to remedy the situation. I've been trying for months to book with Getaround. Then they declined the claim an stated they think it's vandalism and not caused by renter without giving any reports or records showing how they determine the case and how investigated the case! If 0 stars was an option, I'd give it. One of their “mechanics” BRoke my car!! If your auto is cooling its heels parked much of the... Charged 450€ for a broken key that broke the first time we used it, The most unorganized corporation I have ever encountered, Charged $400 for hubcab that was in the trunk of the car, Horrible company, worst experience i've ever had. They are extremely disorganized and rip off car owners like uber and lyft do to drivers. I cant even be upset with this company knowing my part in the action taken... but I will say this. As an car owner, I could not trust the word of their employees. However, after hours spent trying to work this out, being as patient and understanding as I can, I have no choice but to add my voice and help others avoid this fate. Scheduled appointment for 8/1 at 10am. I complained to GetAround, and they did not do anything (they hung up on me when I phoned and didn't reply to emails,) except to say that I would be charged for the rental. * High Usage Fees – If you have a car on Getaround, you need to pay 40% of the earned revenue from each rental. They will never refund any money you spend, just give you a promo code for your next ride. Getaround's review score is In what world does a $20 hubcap cost $405? GETAROUND; PROCESS, PAY, AND WEED OUT THESE BAD RENTERS Their business model is to scam people by faking damage and charging them whatever they feel like, or just enough to dissuade people from seeking legal recourse. Aside from the cars being unsafe for driving as I'm seeing in a lot of these other reviews. I am more than likely to say that the owner made these accusations up so that he can get a replacement on the car key himself on the expense of the rider. Of course, he does not answer my calls nor does he respond to my texts. Getaround ranks 167th among Car Rental sites. Upon providing a picture of myself holding my license, they denied me. Getaround | Rent cars from people around you. Am I upset I'm suspended? Never spoke with an "owner" always the call center. I would give 0 star if possible. Surprisingly it worked great! Had to work with customer service for an hour before I was able to rent with my code. Very upset. If I could give Getaround zero stars I would. Because the damage wasn't reported when we first got the car (because the key didn't fall apart until an hour later), we were told we were responsible... despite the many links I sent showing this is a known issue. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. I'll CLOSE my account!!!! Is your car parked close to your home/apartment? Travelled almost an hour by PT and foot to a garage designated by the app to collect the car. Getaround is a mobile application and a peer-to-peer car sharing marketplace that enables car owners to rent out their vehicles. Who jump starts it? But giving an honest review of renters will help Getaround ensure its members are held to a high standard and that Getaround can take action if need be. Horrible experience. They tell me that they cannot guarantee expense reimbursement given the circumstances. Stay away. Get around decided to side with the owner and I quote "You are liable because the car key was not able to located." On paper the idea of individual people sharing their own underused cars with other people sounds wonderful. They hadn't. Hotel website. I've sent 2 follow up emails after that, no one has ever responded. I followed these instructions, however this differs from GetArounds rules which require the renter to pay for any tickets for 24 hours after their rental ends, they instruct you to find parking that’s suitable for this length of time which simply isn’t possible in Seattle. Free Wifi. On top of renters treating your car like garbage and getaround not caring one bit about it, the dents/ding's that your car will get, but also lots of frustrating encounters with this company. You can now share and rent cars nearby, right from your phone. See 72 photos and 2 tips from 247 visitors to Getaround HQ. GetAround cars are owned and managed individually by the car owner. So basically if you don’t take photos of the car they can scam you and take your money without any proof. Took $100 clean out my account with no real merit. I have called many times to get this proof only to get the run around and say that they are reviewing the case and if I have any photos of the car before the “accident”. Thought this would be a less expensive option to car2go and was wrong. Customers shouldn't have to endure sketchy customer service, being blatantly lied to (Jessica still works there), or most egregious end up foregoing rental income due to the company's lack of workflow management and follow through on customer service. Overall, I don’t recommend this service to anyone. *******@yahoo.com, Bad serviceWorst company I rent it for two months and I've been paying tolls every two weeks Around 250and after I stop for three months do you send me another bill for $1000 tolls and you've been playing with people account and Take in the money I believe that's fraud. Lied to and then told that I was good otherwise by multiple agents and then lied to on here by whomever controls messenger hoping that I would get a different outcome about what was told to me WHEN YOU HAVE IT RECORDED and nobody will do nothing to assist but reiterating the same thing and accusing me of lying as if I have time to just complain IN THE MIDDLE OF A PANDEMIC when all i wanted from the beginning was clarification so that I wouldn't have the issues that I'm having now. Insurance won’t cover the damages too because it happened under the watch of 3rd party!! This all happened despite me emailing prior to the fines about the state of the car which I was pretty annoyed about given this was the third time I'd had a bad experience with getaround. They called me back and they were very unprofessional, very rude calling me stupid, saying that women don't know how to drive, women don't know how to give directions and very insulting. If the event is paid to get in, you can go in for free and wander around during your break. They will take your money, your time, and YOU'LL NEVER HEAR FROM THEM AGAIN. I'll then need to pay for it up front and wait for the reimbursement that they will give me next month that will hopefully cover the cost of the service. This company is the worse beware I was renting cars from them since December of 2019. I will be reporting this fraudulent company. We were charged 30€, 250€, AND 170€ on top of the rental fee for the car for this wear and tear damage. No one could bother to make contact and handle the issues raised so I have terminated my rental with Getaround and shared the above with anyone who has business with the company. No recharges my money after cancel rental in revere Massachusetts. Not to mention it took over a month and my needing to ask and re ask, and follow up, and follow up again on the same issue, speaking with 4 different people within Getaround in order to find myself with questions still unanswered. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They "apologize" but took my $$ anyway. When I messaged to followup on the lack of response, Jessica replied stating the address and location were updated but it appeared the car wasn't at the home location. And if car wasnt ready or my time was wasted in any way, they always compensated me for time paid... 200 miles to use a GetAround car to drive Uber and then .50 per mile after that??????? By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Getaround brings local car owners together with local car-deprived, for an hourly or longer fee that includes insurance. Unlock from the app and drive. "Enjoy the great catered lunch Mon-Wed" I would never lend my car to this company. Consumers complaining about Getaround most frequently mention customer service, new car and red flag problems. Most GetAround cars can be rented by the hour, day, or week. Alt car provided in Jersey (I live in Brooklyn). This is not the first time they have charged my account with out authorization. Problem for me was toll reimbursements, red light camera citation and difficulty leaving company. PLEASE don't use GetAround, I spent 4 years as a renter with Getaround and most recently 1 year an owner, renting out my own vehicle. The moment the car is returned, you no longer have access to customer service. I better quit. Rental period not even extended to cover the delay. First they wouldn’t approve then they approved but had my account on lock for a month before they approved. Although it turned the car on when we first got in, when we turned the key off it fell apart. They called me and I never in my life was called stupid, woman can drive, woman cannot give directions, and insulted like that before. Use car2go or Uber! While I followed the owners instructions, the car was ticketed which I was automatically charged for as well as a $25 fee for receiving a parking fine. Treat yourself better and do your research. You'd think Getaround employees are all aspiring politicians the way they provide non-answers. I did not see this concern with the young leaders at Getaround " (in 8 reviews) " Work-life balance is tough: need to hire more help on all teams " (in 5 reviews) More Pros and Cons. Hi TA San Francisco! I will be the first to admit that I was constantly returning my getaround car rental late. If you want to rent cars that are dirty, smell like weed, and severely damaged use this company. Then one of the renters parked the car wrong and we got a parking ticket. A. S.A. P.! It was founded in 2009 and offers work to freelancers in state across the USA. I verified the car showed at the new address through the app and replied to confirm. #2 Best Value of 399 places to stay in San Francisco. Getaround Uber’s car rental program (free 12hr test) Skip navigation Sign in. It was reported stolen, by notifying both police and Getaround. Staff member and supervisor hemmed In by “company protocol”. and connect confidently with companies that deserve their business. It's only been 1 week. Please don't get scammed like i have. All cars on GetAround have a special Connect device that allows users to unlock their shared car remotely. 2.7. Getaround said this is normal wear and tear. My partner is a server who recently lost her job due to Covid. I have over 35 years plus years of driving and know how to give directions and don't understand how they are in business. Also make up to $10k a year sharing your car. I was recently charged $300.00 for damages on a vehicle from Jan 2020 that I had for 48 hours. They did refund those and apologize for the error. Two days pass. For example, all GetAround vehicles now come with automatic toll charges for passing through FasTrak toll lanes. The key fob is in silver pouch which is supposed to prevent battery drain. You have to wash the car yourself! This was a Hyundai car with a cheap folding key. Then I was booked into a car that would have taken 40 minutes to travel to. Timeline A complete joke. Car owners who wish to list their car can do so simply by signing up, giving their car a descriptive name, and providing pictures and details about their vehicles. BestCompany.com is trying to work directly with this company to verify the This service was a disaster every time I used it. Drive anything from a Civic to a Tesla. Standard response about "contact your bank", get money on your account, we can't help, non of our problems, no responses at all! Times and I'm never using the service again. 66 %. Consumers complaining about Getaround most frequently mention customer service and credit card problems. They ask for too much personal information. We reported it to the owner the next morning, and based on internet research this is a known issue due to wear and tear of this key (the car/key is 9 years old). Setting up an account only takes a few minutes and, if you’d like, you can use your Facebook account to log in. Well he never could get me a car so that discount never works. Adding to the draw of GetAround is the convenient in-app reservation method. This is the worst car service I have ever used. Hotel website. The 150.00 hold had NOTHING to do with the 106.00 fee for tolls, or the 25 dollar fee for returning the car with only “ 38% full tank.” Mind you, when I received the car, the tank was almost on empty!!!! They will try to scam you out of your money!!!!!! Getaround Overview. I barely just got started with this company and I'm about ready to take my car off the platform. 106 reviews of Getaround "Amazing service . DO NOT USE. The driver who rented the GetAround car was 100% at fault, police report was obtained. Customer service gave no solution except to tell us to drive back to where we picked up the car and choose/rent another car. It my discount code is gone. Apparently with GetAround u have to sign up through either Facebook or email. They will hack your account information. This isn't as big of an issue as others have written about regarding accidents, but this goes to show you that their customer service is awful and if they can't even help me with this simple answer, imagine when a big problem like a car accident occurs. This was LAST YEAR 2019. The simplest followup would have consisted of a community manager calling to say "I'm sorry we f'd up. Case closed without fully being investigated. Get your act together GetAround. Additionally, GetAround's insurance policy has drivers responsible for initial costs, which means increased liability when you get behind the wheel. I’ve rented from this company a few times now and these are the issues I’ve encountered repetitively: 1) The cars aren’t always where they’re supposed to be. What good is an apology with no ACTION? My conversations with representatives also lead me to believe that their remote diagnostics are unreliable. Learn about the exciting work at Getaround and review job openings for careers in Engineering, Marketing, Customer Support, and more. I didn't make any damages to any vehicle, i did everything that i was supposed to do the proper way and somehow they still TRIED TO CHARGE MY CARD WITHOUT MY PERMISSION. They made me take a picture of my face, take a picture of my face holding my driver's license( was told my facial expression must match my Driver's license). The Getaround Mission; How and Where Getaround Works; Getaround Eligibility; Facebook Required for Booking Carshare Trips; Using Getaround without an iPhone or Android; Car Reviews and Trip Feedback; Contact Customer Service On a third call, a third agent told me it actually depends on the city to determine what the best protocol was but they could not transfer me to anyone from the Miami market as there is no "office line" for them. I have spoken with 3 different people from customer service, which told me they could solve my issue, and nothing by now! They are completely unprepared to deal with the slightest hiccup in the process and it shows. I contacted Getaround and waited 4 days for them to fix it. I am a car owner and they are treating me terribly. Do not use. After doing all of that, they still asked me to send them my personal banking statement. After zero acknowledgment or response for another 11 DAYS this time, I called and replied to the message thread. I would definitely not recommend hosting your car on this platform. Restaurant. Getaround is a business based in San Francisco, CA. When my boyfriend's car was damaged by one of the renters (A long scratch), it took them three weeks to even address the claim! Late December 2019 my vehicle was stolen, found crashed into a pole. The company is very unreliable. It's fun in the aspect that you get to pick and choose your location every time, and you always get to meet and talk to a lot of new people. Please don’t ever use this service!!! Getaround is just ideal Getaround is just so quick easy and reliable to use. But what happens in the winter with limited daylight hours to take decent pictures? Find Me In Seattle 7,265 views. Takes anywhere from 2hrs to 24hrs to speak with a supervisor. Once a trip is completed, you can log into your account to review the renter on your owner dashboard. Every time we call them, they always tell us they will get back to us in 48 hours but never did! It has been since the end of September and I have called several times only to be sent to a "Claims department" that has never answered their phone. This company is horrible. No discount to original rental, one way Uber covered up to $45 (which WAS NEVER PAID). So, please beware what you are signing up for. I received an alert from Apple Pay, saying that someone has accessed my account. When you provide an excellent service to Getaround renters, they will be inclined to reciprocate with positive reviews and feedback, repeat business, and potential referrals. Avoid it. I responded that $20 was inadequate given the 20 days delay in responding and handling what was explained as an 'easy task' wasn't sufficient. Tried several times in 2020 and whatever card I am using it never gets accepted! Getaround is the worst company I have ever had the horror of dealing with. Getaround is a great value when you need a car for a short trip: Job interviews, beach trips, family outings, and extended test drives are all good use cases of Getaround. Now i learned in here that u er owns getaround. This company acts fraudulently and in the past 3 months has added an "insurance option" WTF they originally said EVERYTHING was included in the rental price. The agent on the call said the ticket had been reassigned and that Jessica was no longer with the company and the new person hadn't addressed the ticket yet. This could not have been handled worse. Getaround’s auto insurance policy covers incidents during an active trip and covers both the owner and the renter. Getaround had told me to drive car every "few" days to prevent battery dying. After the 2nd day the app just stop. However, the vehicles available vary based on service area. It seems great you don't have to deal with the people face to face but in all honesty Id like to see and document the condition of the car upon arrival.

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